Privacy Policy

Last updated: January 31, 2025

1. Introduction

SLICED PAN SOLUTIONS LIMITED ("FitCal", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our fitness management platform.

2. Data Controller

The data controller responsible for your personal data is:

3. Information We Collect

3.1 Information provided by fitness businesses:

• Business name and contact information
• Business owner name and email
• Payment information (processed securely through Stripe)
• Class schedules and pricing information
• Business location and operating hours

3.2 Information provided by customers:

• Name and email address
• Phone number (optional)
• Payment information (processed securely through Stripe)
• Booking history

3.3 Automatically collected information:

• IP address
• Browser type and version
• Device information
• Usage data and analytics

4. How We Use Your Information

We use your personal data to:

• Provide and maintain our fitness booking platform
• Process bookings and payments
• Send transactional emails only (booking confirmations, cancellations, and receipts)
• Communicate important service updates
• Provide customer support
• Improve our services and develop new features
• Comply with legal obligations
• Prevent fraud and ensure platform security

4.1 Email Communications

We send only transactional emails triggered by customer actions:

• Booking Confirmations: Sent immediately when you book a fitness class, including class details and calendar files
• Booking Changes/Cancellations: Notifications about modifications or cancellations, including refund details
• Package Purchase Confirmations: Receipts for multi-session packages with usage instructions

We do not send marketing emails, bulk emails, or use purchased email lists. All emails are sent from bookings@fitcal.co via our email service provider.

5. Legal Basis for Processing

We process your personal data based on:

• Contract: To fulfill our service agreement with you
• Legitimate interests: To operate and improve our business
• Legal obligations: To comply with applicable laws
• Consent: Where you have given explicit consent

6. Data Sharing and Disclosure

We may share your data with:

• Service providers: Including Stripe (payments), Clerk (authentication), Sendune/AWS SES (transactional email delivery), and hosting providers
• Business partners: Fitness businesses receive customer booking information
• Legal authorities: When required by law or to protect our rights

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Active account data: Retained while your account is active
• Transaction records: Retained for 7 years for tax purposes
• Deleted account data: Removed within 90 days of account deletion

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure payment processing through Stripe

9. Your Rights

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Object: Object to certain types of processing
• Withdraw consent: Where processing is based on consent

To exercise these rights, contact us at info@fitcal.co

10. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

FitCal is not intended for children under 16. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through our platform.

13. Contact Us

For questions about this privacy policy or to exercise your rights, contact us at:

14. Complaints

If you're not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority.